MONTICELLO NY 12701
Monticello, New York, United States · Hospitality
We are looking to hire a Reservations Manager for YO1 Center, a modern and unique exclusive resort & NatureCure and Ayurvedic wellness center (alternative healthcare) with guest rooms and support spaces totaling over 260,000 square feet located in Monticello, New York. The position is based in Monticello, NY within Sullivan County, two hours from Manhattan and a short drive from Middletown, Port Jervis and Milford.
The Reservations Manager is responsible for leading a team of reservation agents and selling rooms and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction. The Reservations Manager handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries.
+ Experienced guest service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality.
+ Must be able to make quick decisions and work in a hectic and diverse work environment.
+ Strong ability to prioritize, organize, and manage competing priorities.
+ Possess well-developed leadership and problem solving skills.
+ Must be able to build and maintain business relationships.
+ Excellent reading, writing, and oral proficiency in the English language